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FAQs

This is a short list of our most frequently asked questions

InsureMy Business

Can I get instant cover for my business?

Here at InsureMy Business our aim is to get you covered by the date you have requested. All policies submitted online have to be checked before cover can start. If you have any questions or want to check the progress of a policy please call us on 01608 647846.

Do you offer a range of insurers?

Yes, we use a panel with a wide range of major UK liability insurers and offer you quotes based on your specific needs. Some situations will receive quotes from more insurers than others because each insurer has different requirements and specialisms.

My non-standard business is not on your quotation system. What should I do?

There are a number of types of commercial business that we are unable to put on our quotation system, usually because of the type of information required or because they need to be individually underwritten. Quotation request forms are on the system for businesses which come up as 'refer trades' or fall outside the normal scope of cover. Most quotations take 48 hours but more complicated risks might take longer.

What types of payment are accepted?

We can accept payment for the full amount by credit or debit card. Payment can be spread over a year by direct debit as long as the premium exceeds £100.

Credit card: a small extra charge is made to cover transaction costs.

Debit card: there is no extra charge made for debit cards.

Direct debit: a deposit is required to cover the first few months of cover then the remainder is spread over ten monthly payments. Interest charges are added to the price.

Policies

How long will you hold a quote for?

We will hold a quote and keep the rate for 30 days after you have taken a quote online. After this 30 day period you will have to go through the quote process again.

When will I be charged for my policy?

If you pay by credit or debit card you will be charged at the time you submit your policy.

How do I make a claim?

In the event you need to make a claim telephone the insurer as soon as you can. The claim line telephone number is printed on your certificate of insurance. If you don't have that to hand you can always go to My Account, from there you can download a new set of documents. Alternatively just give us a call on 01608 647846 and we'll help get the claim registered for you.

Documents

My name has changed do I need to tell you?

As soon as you can, you should let us know so that we can amend your policy documents and send you a new certificate of insurance.

My contact details have changed do I need to tell you?

Yes please it's important that we have up to date contact details on file, both in case you have to make a claim and to make sure we can send you your renewal documents when the time comes. Especially important is that you let us know your current email address.

I've lost my documents, what do I do?

Don't worry if you lose your policy documents. Your insurance policy is available online in My Account, so you can always print out another copy if you need to do so. Any problems just give us a call on 01608 647846.

Security

How can I be sure you site is secure?

Our sites are protected by SSL encryption. This applies when you go in to one of our quotes systems where confidential personal data is stored.

What can I do if I have a complaint?

It is our intention to provide you with a high level of customer service at all times, however, if you wish to register a complaint, please contact us:

In Writing: The Complaints Manager, CETA Insurance Limited, CETA House, Cromwell Business Park, Chipping Norton, Oxfordshire, OX7 5SR

By Phone: 01608 647846

By Email: [email protected]

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

If you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at the following address: http://ec.europa.eu/consumers/odr

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